Patient Policy

As a Patient Centered Medical Home, we work together with our patients to help improve their quality of care. We encourage our patients to stay on top of their healthcare outcomes with fast, easy access to their patient portal or ability to request your medical records online.

NorthShore Payment Policy/Cost of Services

The Health Centers are open to the public.

• Self pay discounts for health care are determined on a sliding scale according to the responsible party’s income. Click here to view sliding scale. ​Patients can print the sliding fee scale application to fill out prior to their visit, or NorthShore staff has copies available at all of our locations.
• Cash payments and private insurance are accepted.
• All clients must pay a minimum fee for each office visit.
• Medicaid and Hoosier Healthwise payments are accepted.
• Discounts for dental work are assessed based on the services provided and sliding scale.
• Payments must be made at the time services are rendered.

NorthShore Health Centers will assess each patient’s insurance plan and financial status prior to rendering services. It is the responsible party’s obligation to furnish all financial documents requested by NorthShore Health Centers.

While we provide a wide range of services, we sometimes refer patients to specialists and others not affiliated with NorthShore Health Centers. Those fees must be negotiated directly by the patient with the provider. NorthShore Health Centers is not involved in these negotiations, and is not responsible for paying such fees.